HELP & CONTACT

Royal Mail 48 Hour Delivery

Royal Mail 48 is a 2nd class service from Royal Mail, which comes with your standard post. Royal Mail advise this service can take up to 5 working days as standard but in some cases it can take a bit longer.

Royal Mail 24 Hour Delivery

Royal Mail 24 is a 1st class service from Royal Mail, which comes with your standard post. Royal Mail advise this service can take up to 3 working days as standard but in some cases it can take a bit longer.

DPD Next Day Delivery

DPD is a tracked next working day service. On the day of your delivery you will receive an e-mail from DPD advising you of your delivery window and providing options to redirect your parcel where possible.

DPD Saturday/Sunday Delivery

DPD Saturday/Sunday delivery is a selected weekend delivery service. With this service your parcel will be delivered on your chosen weekend day and you will receive an e-mail from DPD on the morning of your delivery advising you of your delivery window and providing options to redirect your parcel where possible.

Any orders placed with engraving can take up to 3-5 working days to be processed.

When an order has been placed in awaiting stock it means your items have been ordered from our supplier. Shipping times can vary for each item but we aim to receive most items within a week of ordering (excluding wedding rings which are handmade to order and take up to 4 weeks). Once your items have arrived you will receive further email confirmation when they are on the way to you.

Please click here to see our returns policy.

When you are finished shopping go to the basket page. Here you will find a link underneath your item(s) stating Discount/voucher with a box underneath allowing you to enter your discount code. Once entered your order will amend to show the final price if using a valid discount.

Please check your discount has applied before checkout, as we are unable to amend orders after they have been confirmed.

*We are unable to offer discounts on Nomination items, unless this is a Nomination led promotion.

We do have a wishlist feature, allowing you to save items for later, and with this feature you can share your list with friends and family, perfect ahead of gifting periods.

On the login page simply click on the forgotten password link and enter your account email address, an email will be sent to you asking to reset your password.

As each of our rings are intricately made to order in the UK to your exact requirements, typically our turnaround time is 14 to 21 working days from your order being placed to delivery. With that being said, it is a legal requirement for all precious metals (above certain weights) to be hallmarked by an external and independent assay office, on rare occasions this outsourced stage can cause a slight delay.

We promise you it’ll be worth the wait.

If you need your ring for a specific date, please contact us and we will pull all the stops to ensure you have your wedding or engagement ring for your required date.

Yes, you can get your ring resized free with Joshua James’ ring resizing service. Please consider when your wedding day is and the importance of having a ring for the ceremony, a ring usually takes about two weeks to resize and we offer the free resizing service for 12 months after you've received it, so if time is tight and the ring loose, we can always resize it after your wedding.

Royal Mail Special Delivery Guaranteed

This delivery service offers comprehensive tracking to the delivery point, ensuring peace of mind throughout the process. You can choose from flexible delivery options, including delivery 1 pm, or Next Day. Next Day deliveries are available seven days a week and are completed by the end of the day.